The New Standard in Car SharingTM
We are dedicated to providing our members a sanitized, contact-free rental experience.
Reservation Schedule Returns to Normal
Until recently, our reservation system has automatically applied a 24-hour sanitation window between reservations.
We are now applying an antimicrobial product to our CarShare vehicle interiors that has been proven to kill 99.9 % of germs on surfaces. This process has allowed us to remove the 24-hour sanitization window and resume our normal reservation process which allows multiple books per day.
In the past, we have advised our members to reach out to our local team for modifications to their reservations. With our expanded reservation availability, we have also re-introduced functionality that allows members to make reservation changes themselves through our app or website. This includes scheduling, changing, extending and canceling a reservation.
While our team members focus on providing you with the best experience possible, we encourage all members to use the app or website for all reservation changes and will begin re-implementing our call policies and fees as outlined in your terms of use.
Vehicle Cleaning/Sanitizing
We are now applying an antimicrobial product to our CarShare vehicle interiors that has been proven to kill 99.9 % of germs on surfaces. This process has allowed us to respond to our members needs while continuing to follow guidance from leading health authorities and keeping the health and safety of our members a top priority.
Our vehicles will continue to be thoroughly cleaned and sanitized by our local teams however, implementing the addition of this product will allow us to remove the 24-hour sanitization window between reservations and open up scheduling availability for our members. Our cleaning procedures will continue to follow the guidelines of the Enterprise Complete Clean Pledge and will include vacuuming, general wipe down, and sanitizing with particular attention to high-touch points throughout the vehicle.
Members are asked to do their part to keep vehicles tidy by removing trash and cleaning up after pets prior to ending their reservation. Please be mindful of the people renting immediately after you.
Effective immediately, we will begin re-implementing fees for vehicles that are returned in poor condition. For more information about cleaning policies and fees, click here.
Frequently Asked Questions
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Where can I rent an Enterprise CarShare vehicle in Canada?
Our services are currently available in Toronto and Mississauga. Members can search for available vehicles on our website or app.
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Why are some locations still temporarily closed?
To ensure the safety and wellbeing of our customers, some of our operations will remain temporarily suspended. We apologize for any inconvenience this may cause.
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When will full-service resume?
We look forward to offering the full benefits of car-sharing soon. For now, we have limited our operations to continue providing our members and employees with the highest standard of cleanliness.
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My license is expired but the issuing authority in my province or state has provided an extension. What do I do?
If you are unable to process your driver’s license renewal with MTO and your CarShare account is on hold, please contact our administrative office for more details/assistance. Toronto admin team hours Monday to Friday 9:30am to 6:30pm & closed holidays (416-340-7888 choose option three) or via infocanada@enterprisecarshare.ca
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How do I contact Enterprise CarShare?
Our local team is working from their homes but remains ready to serve you while our storefront is closed. For assistance from your local Member Service Team please call 1.844.341.7888, choose option 3 between 9:30.a.m. and 6:30.p.m., Monday through Friday (closed on holidays) or email infocanada@enterprisecarshare.ca.
Please note that we may be experiencing higher call volume at this time. Thank you for your patience.
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What is Enterprise CarShare doing to reduce risk during the Coronavirus outbreak?
We are following the best practices recommended by the various health authorities to reduce risk and help protect our customer and employees during this Coronavirus outbreak.
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How do I change or cancel my reservation?
While our team members focus on providing you with the best experience possible, we encourage all members to use the app or website for all reservation changes. This includes scheduling, changing, extending and canceling a reservation. We will begin re-implementing our call policies and fees as outlined in your terms of use.